Pengaruh Experiential Marketing dan Kualitas Pelayanan terhadap Kepuasan Konsumen dan Word of Mouth

نویسندگان

چکیده

Tujuan dalam penelitian ini adalah untuk menganalisis pengaruh experiential marketing terhadap kepuasan konsumen, kualitas pelayanan konsumen word of mouth, mouth melalui dan konsumen. Jenis menggunakan survei dengan pendekatan kausatif. Populasi pada Rumah Makan Soto Banjar Asli Ayam Kampung Targhibul Ikhwan di Samarinda. Analisa data yang digunakan SEM berbasis covariance. Hasil menunjukkan bahwa berpengaruh positif tidak signifikan berpengruh

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ژورنال

عنوان ژورنال: Syntax literate : jurnal ilmiah Indonesia

سال: 2021

ISSN: ['2541-0849', '2548-1398']

DOI: https://doi.org/10.36418/syntax-literate.v6i1.2277